Purser Interview Questions: Your Guide to Landing Your Dream Job

Flight attendant interview questions are important to review. These questions will help you figure out how to follow different safety rules and deal with passengers who are difficult.

This list of 15 common flight attendant interview questions and sample answers will help you get ready for your next flight attendant interview. It’s best to be ready for anything because these questions could be a mix of common and unique flight attendant interview questions.

15 flight attendant interview questions and example answers

An important part of the interview process is getting ready for the flight attendant interview questions before you get there. Some will be the common questions that are standard in most interviews. However, others will be specific personality questions, flight attendant behavioral questions, or questions related to the airline.

Be ready to answer all possible questions. To help, read through the following example questions with possible answers to help you prepare:

• Because you really want to be a flight attendant, you should be able to answer this question. Give reasons that are genuine and relevant to the role. When you answer, make sure your reasons show that you know what the job entails. Since the first time I flew in an airplane, I’ve loved the experience. I love meeting new people and helping others stay comfortable. I believe this job gives me a chance to focus my interests in a good way. ” .
• As a flight attendant, what do you know about their job? Take the time to learn about it ahead of time, and be ready to give them a short outline of what they do every day. Make sure you know everything you can about the role before they ask you this question. Example Answer: “I know that flight attendants have to give safety instructions and give great service to passengers.” They have to work with the rest of the staff to make sure the flight is safe and be ready to take charge if something goes wrong. ” .
• Know anything about our airline? Really learn about it. Airlines will look for people who can best represent the business. If you know something about the airline, that will show that you put in some work, which is nice. In this case, your answer should be about the company itself. For instance, use their mission statement as an example and explain how it fits with your own values and goals. What do you know about Delta? They fly to 242 airports in 52 countries, which makes them a world leader in air travel. Also, I know that Delta’s goal is to connect people and make the world a better place. Those values are in line with my own goal to grow and develop through travel and relationships. ” .
• How do you think your biggest challenge will be? Your answer should show that you’ve thought about all the duties of the job. You could look at the job description or think back to times when things went wrong to figure out what would be hard. Starting with a tough customer in a tough spot is a good place to begin. “I think the hardest thing for a flight attendant is probably finding the right balance between safety and comfort.” If a passenger is freaking out, it’s important to keep them and everyone else calm until a solution is found. ” Eventually, you will get some behavioral questions. These questions about your past will show how you work and who you are. Be honest and highlight the growth your experiences provided.
• Share a story about a tough customer you had to deal with. How did you handle it? Think back to a time when you dealt with a difficult customer at work and describe how you did it. In a professional way, your answer should show that you can stay calm and logical. “As a camp counselor, I once had to deal with a parent who was mad that their kid couldn’t go on a field trip.” I had to tell them that their child had being bad in one of our games not long ago. By explaining what happened and why the consequences were necessary, I was able to get the parent to agree with my choice. ” .
• Tell me about a time when you had to handle an emergency at work. The interviewer wants to know how you handle stress in this question. Even though it doesn’t happen often, airplane emergencies can happen, and you won’t have a lot of help or resources available. In your answer, show that you can stay calm and stay on track. Example Answer: “A customer of mine had a heart attack once at work.” After calling 911 right away, I started CPR, which I had been trained to do. After that, I gave the police and my boss a detailed report. Also, you will be asked questions that are specific to your job as a flight attendant. They will want to see how you react. You don’t have to be sure of what you would do. Make the best guess you can, and remember that you will be taught how to deal with all kinds of situations.
• How would you deal with a scared passenger who wants the plane to land right away? Unless the situation is really bad, it wouldn’t make sense to land the plane for every nervous passenger. Your answer should show that you know this and are doing what you need to do to figure out what’s going on. The first thing I would do is try to figure out why the passenger is freaking out. I would tell them I was listening and ask them what was wrong. I would call the flight crew if their reason was important. But if they couldn’t give a good reason for an emergency landing, I would try to make the passenger more comfortable. ” .
• How would you handle two passengers arguing about where to sit? Making people sit in small spaces for a long time is a surefire way to get them to fight. As a flight attendant, it will be your job to calm things down. Let your answer reveal your diplomatic and conflict resolution skills. “If two people were arguing about their seats, I would find out what their reservations were and then ask them both what the problem was.” If they didn’t like sitting next to each other and there was an open seat, I might offer to move one of them. If not, I would ask both of them what I could do to help them get along. ” .
• How would you handle a medical emergency in the middle of the flight? You may have to deal with one at some point. This question is meant to help you fully grasp what to do in this particular scenario. When there is a medical emergency during a flight, I make sure to stay calm and collected to show confidence and reassurance to both the person who needs it and the other people on board. I would look at the situation right away and ask the passenger how they were doing. The passenger told me about their condition, so I would make sure to tell the flight crew about the medical emergency and give them all the information I had. If the situation calls for it, I would ask any medical professionals on board for help. Then I would follow the set procedures given to me by the airline and trained medical staff.
• What would you do if a child passenger was traveling alone? It’s common for kids to travel alone, especially during the holidays. As flight attendants, it’s our job to keep the child safe and on the right track while they’re on the plane. Example Answer: First, I would make sure the child is traveling alone and check their travel documents to make sure they are registered and allowed to do so. Then I would make sure they are comfortable by making the room warm and friendly. During takeoff, I will make sure they know what to expect and give a clear explanation of the flight procedure to make sure they understand what is going on. As the flight goes on, I’ll check on the child to make sure they are still happy and have everything they need. With the help of ground staff, I will make sure that the child has a smooth transition after the flight and that they have all the help they need to make it to their next flight and get to their parent or guardian.
• This is a common question that interviewers ask because if you get the job, you will be flying all the time. Be sure you are honest when answering this question. Question Answer: I love flying and think it’s a fun thing to do. I know that flying can be scary or stressful for some people, which is why it’s important for flight attendants to be calm and helpful to these passengers. I think that having good feelings about flying and enjoying it can help calm people down who are scared.
• They usually ask this question to get a better idea of who you are as a worker. What is your work style? You will also be asked to show how well your work style fits with how the company runs. One way to describe my work style is as organized, flexible, and customer-focused. To make sure all the important tasks and responsibilities are done before the flight, it’s important to be organized and ready. This includes adhering to safety protocols and following established procedures. Being flexible is important for people who work in the aviation industry because flights can change or be canceled at any time. It’s always important to be able to change your mind.
• How do you get along with other people? As a flight attendant, you’ll be working with people all the time. Your answer should highlight your collaboration, teamwork, and communication skills. Example Answer: I work well with others. I believe that in order to work as a team, communication must be clear and honest. I will also show empathy and respect to all of my coworkers and work to make the workplace welcoming and helpful for everyone.
• Please tell me about a time you had to direct someone. Explain your process. People in an airport may sometimes ask you where to go because they think you know where everything is. Airports are probably where you spend more time than they do. Your answer should show how much you know about airports and how you can help these people by actively listening. Example Answer: First, I listen to the passengers’ concerns and figure out where they want to go. I give clear, concise directions and try to use landmarks, street names, or other visual aids to help people follow them.
• Tell me about a time when working with other people was hard for you. What happened? How did you solve the problem? This question is meant to see how well you can handle conflicts. Make sure to stress these skills and how you plan to deal with a difficult coworker. Example Answer: If I have to deal with a difficult coworker, I will start a conversation with them in a polite and calm way. I’m going to talk about my worries about how our different ways of working are affecting our ability to work together or be efficient. Besides that, I will also make sure I listen to their concerns. I make sure that during the discussion we find areas where our goals are similar and understand how important it is to work together. It’s important to me to get along well with my coworkers so that we can all work together in a supportive environment.

It doesn’t matter what the question is; you should always remember what a flight attendant does and include that in your answer. Your goal is to show that you have the skills and experience to do well in this one-of-a-kind job.

10 additional flight attendant interview questions for employers

• What would you do if a passenger was making a noise or being disruptive on the plane?
• Could you describe the steps you would take in case of an emergency and the need to evacuate?
• How do you make sure that everyone on a flight is safe and secure?
• Describe the steps you would take to make sure the plane is safe before it takes off.
• How would you handle a medical emergency on board and make sure that the rest of the crew and medical staff on the ground knew what to do?
• What steps would you take to make sure that you can talk to and work with the flight deck crew during different parts of the flight?
• What do you do when a customer complains or something goes wrong during a flight?
• Describe the steps you would take to serve passengers food and drinks, taking into account their dietary needs and any other requests they may have.
• How do you deal with cultural differences and give great customer service to people from all walks of life?
• Could you explain what you would do if the cabin pressure suddenly changed or if there were any other emergencies during the flight?

Purser interview questions