Interview Role Play – Excellent Scenario
What Is a Role Play Interview?
A role play interview is an exercise where candidates act out a scenario with either a group or an interviewer, to determine how suitable the candidate is for a particular role.
Role plays test how candidates might approach difficult situations that frequently occur in the business world. Interviewers frequently ask interview candidates to assume the role of a specific company employee and ask them how they would approach a hypothetical or real-life situation.
The interviewee will have several minutes to prepare for their role after being given a short brief of the scenario at hand, which will often mirror something that could occur in the job that they are applying for.
Often one of the interviewers will act the part of a member of the public, colleague or customer, and another interviewer will watch and take notes/assess you. The situation will often involve some sort of controversy or conflict or dissatisfaction on the oppositions part, and require negotiating and reasoning as well as customer service skills from the interviewee.
Example scenarios might include:
After the exercise, you will typically be scored by your interviewer and given feedback in relation to your performance. This is extremely useful to you, though be aware that some interviewers can be critical – so dont take feedback too personally.
What is Role Play Interview?
In role play interview, candidates are given a document with a situation mentioned on it and given a certain time frame to prepare for it, then-candidate needs to perform, either alone or with someone else – say another person who acts as a customer. Or interviewer himself can act as a customer
Certain situations that can be mentioned to a candidate in role play interview are:
Type 1:
Offer a solution to an angry customer and make him calm
Considering you are the customer care executive of a telecom company and an angry customer calls you for the deduction of money from his prepaid cell balance and demands explanation angrily. He also threatens that he will stop using the service. Solve the customer’s query and make sure he is retained as a customer.
Role-plays are considered opportunities to prove that you possess all the key interpersonal skills you have mentioned in your resume. They help employers to assess how youll react in certain situations. During a role-play, the interviewer assumes the role of a customer/client and asks you to sell him an idea or a product.
For example − Find out their specific needs and sell the solution to their problems − “Do you prefer black or blue ink? Black, is it? Well, I am confident that this pen will fit all your needs. Its a fancy, fine point, Black ink pen which you can use to sign all your important business documents. Itll look great in the board room but you can still use it for everyday tasks.
The interviewers might have a conversation on what they would like to drink − (tea, coffee, with or without milk, with how many sugars or without). Take it in turns to listen carefully to what everyones drink requests are, including who wants what, rather than just a list of the choices.
FAQ
What are the 10 most common interview questions and answers for managers?
- What’s your management style?
- How do you see a manager’s role on a team?
- How do you motivate a team?
- Tell me about a time you dealt with a difficult employee.
- How would your colleagues describe you?
- Describe how you delegate tasks to team members.
- Other frequently asked interview questions.
How do you pass a role play interview?
- Review the instructions. Your potential employer is likely to allocate time at the beginning of a role-play interview to explain the situation-based scenario. …
- Ask any clarifying questions. …
- Develop a strategy. …
- Highlight key points. …
- Follow and adapt. …
- Discuss the outcome. …
- Receive feedback.
What are some good interview questions to ask a manager?
- What does a typical day look like in this role?
- What types of projects would I be working on?
- Can you describe some current ongoing projects and initiatives that I would help address in this role?
- Is this a new position or an established role?
How do you prepare for a role play assessment?
- Body Language and Verbal Communication. Ensure good body language and maintain a relaxed eye contact – you do not want to be staring the role-player (e.g. customer) in the eyes for prolonged periods of time. …
- Managing Conflict. …
- Empathise. …
- Time Keeping. …
- Build Rapport.
