Top 12 Ross Stores Area Supervisor Interview Questions and Answers

Ross Stores, Inc. is a well-known off-price retail chain in the United States. As you get ready for your interview with Ross, you should know about the company’s values, what they expect from customers, and the exact job you’re applying for. This guide will help you understand the kinds of questions you might be asked and how to answer them well. Table of Contents.

Getting hired as an area supervisor at Ross Stores requires standing out among top talent With over 1800 stores across the US., competition is fierce for these coveted leadership roles.

If you have an interview coming up for an area supervisor position at Ross Dress for Less or dd’s Discounts, preparation will be key. In this article I’ll cover the 12 most common questions to expect along with examples of strong responses.

You can do great in the interview and get the job at Ross Stores if you follow these tips.

1. Why do you want to work for Ross Stores?

This fundamental question aims to understand your interest in the company. Ross wants to hire people passionate about their brand, mission and values.


  • Research the company culture and off-price retail model. Highlight specific aspects that appeal to you.

  • Share why you’re drawn to their rapid growth and expansion.

  • Discuss how your skills would thrive in the fast-paced, metrics-driven environment.

Sample Response:

I’m excited to work for Ross because I really connect with the company’s mission of offering name-brand fashions at unbelievable prices. Having shopped at Ross as a customer for years, I love the treasure hunt shopping experience and constantly changing product assortment.

What draws me in most though is the fast-paced, results-oriented culture focused on driving sales and performance metrics. I thrive under pressure and enjoy taking initiative to hit goals. Working in Ross stores early in my career, I also really appreciated the supportive, collaborative team environment which facilitated success.

With my background in off-price retail leadership and passion for the Ross brand, I know I would make immediate, high-impact contributions while having fun in this dynamic environment. This role is an ideal match for my skills and interests.

2. Why do you feel you should be in this area supervisor position?

This is your chance to directly outline why you are the best candidate. Demonstrate what makes you uniquely qualified compared to others.


  • Highlight your most relevant leadership experiences and retail qualifications.

  • Share key skills like staff development, operations management and sales growth abilities.

  • Convey genuine passion for the role and aligned interests with Ross Stores.

Sample Response:

With over seven years of experience managing high-volume retail stores, I have developed expertise across key areas that directly translate to success in this role.

Most relevantly, as an assistant store manager, I was responsible for hiring, training and developing store teams of up to 25 employees. I spearheaded new staff onboarding and training programs that reduced turnover by 15%. I’m passionate about developing talent and enabling teams to excel.

In terms of driving sales results, I consistently leveraged creative merchandising, inventory control and pricing strategies to increase annual revenues by as much as 8% in highly competitive markets.

Given my background successfully managing off-price retail locations, expertise in staff leadership and proven results exceeding sales targets, I know I have the right experiences and drive to thrive as an area supervisor for Ross. I’m committed to leveraging my skills to deliver winning results.

3. How would you motivate and rally a team?

People leadership skills are critical in this role. Ross wants to confirm you can inspire teams to execute at their highest level.


  • Share techniques like incentivizing goals, infusing fun at work, leading by example and communicating a compelling vision.

  • Discuss empowering teams through coaching and professional development.

  • Convey your natural optimism, passion and ability to bring out the best in people.

Sample Response:

My approach to motivation starts with creating a shared vision for the team. I define an aspirational, yet attainable goal focused on company values like amazing customer experiences. This rallies everyone around a common purpose.

To maintain inspiration, I lead by example – working hard alongside the team daily and recognizing achievements. Friendly competition and team incentives for hitting targets can also motivate greater effort.

Importantly, I develop talent by understanding individuals’ strengths and development areas. With coaching and encouragement, I help each person maximize their potential. Teams feel empowered to excel when they know their growth is supported.

Fundamentally, I bring an upbeat, passionate attitude that energizes those around me along with the leadership experience to help teams achieve winning results. My ability to motivate is one of my greatest strengths.

4. How would you coach an underperforming employee?

You need strong conflict management skills to address low performers effectively while maintaining morale. Ross wants to see your approach.


  • Emphasize understanding the reasons behind underperformance through empathetic listening.

  • Discuss providing support through mentoring, training and resources.

  • Share how you set clear expectations and deadlines for improvement.

Sample Response:

If faced with an underperformer, I would first have an open conversation focused on listening and understanding the full picture behind their struggles. There may be obstacles like insufficient training or lack of clarity around expectations that need to be addressed.

Once I understand the root causes, I provide the necessary support through hands-on mentoring and additional training resources. I may also involve peers to buddy up and share best practices.

While supporting, I also set clear objectives and deadlines for improvement based on company standards. Providing this clarity around required outcomes is key.

Throughout the process, I balance empathy, development and high standards. The goal is to equip the employee with what they need to succeed in the role. With the right guidance, underperformers can often transform into star players.

5. How would you respond if an employee came to you with a safety concern?

At Ross, safety comes first. They want leaders with sound judgement who prioritize safe conditions for all.


  • Emphasize immediately addressing any unsafe situation, no matter how small the concern.

  • Discuss thanking the employee and making them feel comfortable sharing issues.

  • Provide examples of how you might investigate, resolve and report safety problems.

Sample Response:

If anyone ever approached me with a safety concern, I would treat it with the utmost urgency and care. My first priority would always be ensuring the safety of employees and customers.

I would thank the individual for bringing the issue to my attention and make them feel comfortable sharing problems in the future. I would then do a thorough investigation, asking follow up questions about what they observed.

If the situation presented any immediate danger, I would take actions like restricting access or roping off hazardous areas. For less urgent issues, I would resolve matters like broken equipment swiftly. All incidents would be reported to senior leaders per company policy to avoid future recurrences.

At the end of the day, the safety of our people is what matters most. I’m committed to fostering a culture where employees feel empowered to voice concerns and know issues will be addressed promptly.

6. Tell me about a time you coached an employee through a conflict with a customer.

Dealing with upset customers is an unavoidable part of retail. Ross wants leaders who can turn these scenarios into a positive experience.


  • Share a specific example of how you mentored an employee through a customer complaint.

  • Highlight how you taught the employee to engage with empathy and active listening.

  • Discuss how you helped them understand policies and service standards.

Sample Response:

A new cashier was struggling with a customer upset over an expired coupon. The employee was following policy correctly but the customer became very angry.

I could see the cashier getting visibly uncomfortable, so I stepped in to help coach the situation. I started by engaging with the customer in a calm, empathetic manner while the cashier observed.

I let them fully voice their frustration and then educated them on our coupon policy. I offered reasonable solutions within my power like applying a current discount. This helped diffuse the tension.

After, I met privately with the cashier to discuss what I modeled. I explained that staying composed and not taking anger personally is important. I also reviewed policy so they felt confident backing decisions. My guidance equipped the employee to independently handle similar cases going forward.

7. If promoted to area supervisor, what would be your priorities in the first 30 days?

This question gauges your strategic mindset. Ross wants leaders who set clear objectives, hit the ground running and make measurable impacts quickly.


  • Pick 2-3 realistic yet ambitious goals for your first month in the role.

  • Choose areas critical to the position like employee development, sales growth, inventory control.

  • Discuss specific action steps you would take to meet each priority.

Sample Response:

In my first 30 days as area supervisor, my top priorities would be:

  1. Building strong relationships with district team members through store visits, weekly check-ins and understanding their needs. Rapport is foundational.

  2. Reviewing sales data trends to identify problem areas and opportunities across stores. I would analyze metrics and start developing targeted growth strategies.

  3. Reshaping the employee onboarding and training program based on manager feedback and turnover data. My goal would be to improve retention by 15% within 3 months

ross stores area supervisor interview questions

1 How Would You Describe Your Sales Approach?

Your sales approach should align with Ross’s customer-focused values.

How Would You Contribute to a Positive Shopping Experience for Customers?

Creating a positive shopping experience is at the heart of Ross’s mission.

Top 7 Most Asked Ross Stores Questions and Answers


What are the responsibilities of an area supervisor for Ross?

Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation and maintain a clean work area at all times.

How do I prepare myself for a supervisor interview?

Take the time to reflect on your own experiences, accomplishments, and challenges as a supervisor, and consider how they align with the interview questions discussed. Practice your responses, focus on highlighting your strengths, and be prepared to provide specific examples that demonstrate your abilities.

What does a Ross Stores area supervisor do?

A Ross Stores Area Supervisor typically has a wide range of responsibilities, which can include: Lead and motivate a team of associates to ensure the highest level of customer service is provided Monitor store operations, ensuring compliance with company policies and procedures

What is the interview process like at Ross Stores?

I interviewed at Ross Stores very thorough process- a phone screening plus two rounds of interviews. The interviews are more about getting to know you. However, there are scenario questions. You will be asked for three references. How would you behave in a situation where someone does not understand English? I applied online.

How do I become an area supervisor at Ross Stores?

Additionally, Ross Stores may consider an individual’s performance, qualifications, and other factors when determining the salary for the Area Supervisor position. To be hired as an Area Supervisor at Ross Stores, applicants must have a minimum of two years of retail management experience.

How do I prepare for an interview at Ross Stores?

It is essential to arrive to your interview at Ross Stores on time. Bring a hard copy of your résumé, cover letter, and references with you. Prepare answers to common interview questions and keep in mind the evaluation starts from the moment you step through the door. Before completing the hiring process you will be asked take an assessment.

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