If you like helping people in need, see a meaningful purpose in social work, and have some courage, and planning and organizational skills, and excel in communication, Case Manager will be a great job for you. In this article we will look at some questions you may face in your interview, and how you should answer each one of them.
Keep in mind that your non-verbal communication is as important as your interview answers. This job is not easy, and unless the interviewers see your honest motivation and enthusiasm for the work, they will not hire you. Let’s have a look at the questions!
MIKE INTERVIEW – WSIB
Interviews for Top Jobs at WSIB
Anonymous Interview Candidate in Mississauga, ON
I applied online. The process took 2 months. I interviewed at WSIB (Mississauga, ON) in Sep. 2022
2 Cognitive assessments prior to giving a work sample. The interview had situational questions and lasted about 30 minutes. Replied back 5 weeks after the interview indicating that I did not make the threshold.
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I applied online. The process took 2 months. I interviewed at WSIB
Was done virtually due to pandemic. It was lengthy due to several steps being needed to assess (clinical competency, language, interview skills). If you have worked on WSIB files as a clinician, you should be fine in getting a position.
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Anonymous Employee in Toronto, ON
I applied online. The process took 3 months. I interviewed at WSIB (Toronto, ON)
It’s a very long process. It took a few months before my interview was scheduled. When I did get a call back I think I had 2 or 3 interviews in total before they offered me the position.
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multiple steps, six questions were asked, asked to give examples and go into detail. Nice and friendly atmosphere. Had to wait about a month to hear back, but then once I did it was smooth.
1 person found this interview helpful
I applied online. The process took 2 months. I interviewed at WSIB
Interview talent pool for various administrative roles within WSIB. First had to pass an online test which included typing and logic questions. Followed up a month later with an interview that was 4 questions and 60 mins to complete conducted by 2 managers. Standard questions (Difficult customers, diversity, multitaking) Wait time of one month until you hear back if you are eligible. Roles start at 47 K.
1 person found this interview helpful
I applied online. I interviewed at WSIB
Interviewed by two people. Quite clinical, didnt verbally ask questions but asked you to read them off a paper then while you spoke both interviewers looked down at their paper to take notes. Generally generic questions, nothing too surprising but the demeanor and general process made WSIB not seem like an appealing place to work.
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I applied online. I interviewed at WSIB
In person office interview with a three person panel. Easy process. Interview was about 30 minutes long and was in a boardroom. Walked me in and out of room. Good process
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2 pre-assessment tests (10-15 minutes each) followed by a work sample test (2.15 hrs) followed by a panel interview. The pre-assessment tests test your mathematical reasoning and logical and the work sample test gives you an idea of the actual work you will be doing – calculating pro-rates. The panel interview was virtual were they ask experience based questions.
4 people found this interview helpful
Received email from HR informing of video interview (1HR) and then a 1HR timed “assessment”. Assessment was easy and 1 hr was more than enough time. Interview was straight forward, many of the questions can be found by searching on this page. Very helpful. Only 4 questions asked in total. Interview was going well until I asked them questions at the end. I asked how much time was spent on the phone, they said all day and working hours are not flexible. I also asked if company was supportive to those with families who have changing needs and children potentially at home unexpectedly? They said this position needs to be in the office and will be part of the first phase transitioning back. I think this role is paid really well, but there is no flexibility whatsoever which did not work for me. HR did not respond with an offer or a rejection email. Truthfully, I would not have accepted position if offered as I need more flexibility and option to work from home,
5 people found this interview helpful
I applied online. The process took 6 months. I interviewed at WSIB in Feb. 2022
I applied in December 2021 and interviewed February 2022. I was not provided an update or feedback until May 2022 when I was told I was successful in achieving the threshold for hiring in this role, and placed on an approved external hire list. They indicated I would be contacted should I be provided with an offer. They also indicated I no longer was required to apply for future postings, as I was already an approved candidate. Still waiting as of June 27, 2022.
4 people found this interview helpful
Glassdoor users rated their interview experience at WSIB as 48.0% positive with a difficulty rating score of 3.01 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Eligibility Adjudicator and Customer Service Representative rated their interviews as the hardest, whereas interviews for Summer Student and Case Manager roles were rated as the easiest.
The hiring process at WSIB takes an average of 48 days when considering 127 user submitted interviews across all job titles. Candidates applying for Summer Student had the quickest hiring process (on average 23 days), whereas Case Manager roles had the slowest hiring process (on average 82 days).
Common stages of the interview process at WSIB according to 127 Glassdoor interviews include:
Group Panel Interview: 20.47%
Phone Interview: 19.29%
Presentation: 14.96%
One-on-One Interview: 10.63%
Skills Test: 8.66%
IQ Intelligence Test: 7.09%
Personality Test: 6.30%
Drugs Test: 5.12%
Other: 3.94%
Background Check: 3.54%
Popular Careers with WSIB Job Seekers
Why do you want to work as a Case Manager?
You can say that you believe to have the skills that are essential for an excellent case manager (empathy, communication skills, ability to solve conflicts, planning and organizational skills), and see a meaningful purpose in this type of work.
Alternatively you can narrate a story (can be your personal story) of a difficult situation someone experienced, and a vital role a Case Manager played in helping them overcome the situation, and how this experience motivated you to purse the same career path. You can also refer to your previous working experience or education (if relevant).
Sample answer:
Tips for writing your resume
FAQ
How do I pass a support worker interview?
…
6. What do you consider are your strengths?
- work well independently.
- a good problem solver.
- perform well under pressure.
- bring a positive attitude to everything I do.
What questions should I ask at a support worker interview?
How do you rate your interpersonal and communication skills? What personal skills do you have that makes you right for this position? What do you think are the main responsibilities of a child support worker? Why should we hire you?
Why do you want to work for this comp?
How do you interview for a safety position?
- How do you compute noise exposure?
- What is your reporting experience?
- What is your health and safety training experience?
- How do you keep up-to-date with current regulations?
- What is [industry-specific example] and what dangers does it involve?