- What is a chatbot? …
- Can you explain what an NLU engine does in the context of Chatbots? …
- How are AI and NLP used to build a chatbot? …
- What is your understanding of data normalization for building a chatbot? …
- Can you give me some examples of real-world use cases of chatbots?
By now you have seen enough proof of how a chatbot can solve your business problem. You have found a chatbot developer, and it is time for you to start vetting them and decide who to use.
From teenagers sat in underwear in their bedrooms (we have all been there) to super-expensive high-end agencies with brick lined walls and neon lights. These are the 10 questions you need to ask every chatbot developer. Some of these will make her sweat, and they should. You may pay her lots of hard-earned money; you need be sure she can deliver.
Got a meeting setup? Download the 20 Must-Ask Questions for your Chatbot Developer Worksheet! Make sure you go to that meeting armed and prepared.
Chatbot Questions: Interview with Steve Sunshine
What is a chatbot?
A chatbot is an Artificial Intelligence (AI) software used to stimulate conversations with users in a natural language through telephones, websites, messages, and mobile apps. A chatbot responds based on the input from a user. These are smart robots which answer questions. They receive the questions, process them by understanding the question, and then deliver the answer that the user needs.
How does the chatbot understand what the customer is trying to convey?
The chatbot is trained with actual chat data. Companies which already make use of human-powered chat have logs of the previous conversations. These logs are used to analyze what people are asking and what they intend to convey. With a combination of machine learning models and an ensemble of tools, the user’s questions are matched with their intents. Models are trained in such a way that the bot is able to connect similar questions to a correct intent and produce the correct answer.
Interview Questions of Top Designations
Q What lessons have you learnt from developing chatbots?
Regardless of how the above question is answered (unless the chatbot developer has never created a chatbot before – warning!), she should be able to give you some insight into what makes her a better chatbot developer than others.
Like all other programming disciplines, developing chatbots requires continuous learning. Whether it is how to hit 150 messages per second, the best way to structure a Facebook Messenger campaign or tips on getting the best user engagement. Your chatbot developer needs to prove to you she is at the top of her game.
She should be able to demonstrate she is up-to-date with the rapid changes in the industry. Otherwise, your shiny new chatbot may be obsolete by the time it launches.
Does she give you confidence she is up-to-date with the industry?
FAQ
What questions should a chatbot ask?
…
Let’s take a look!
- Are you a Robot? …
- What is your name? …
- How does it work? …
- How are you? …
- What do you think about [Celebrity]?
What is an interview chatbot?
What are the 7 steps to create a chatbot strategy?
- 1.1 Rule-based chatbots (click bots) …
- 1.2 Chatbots with Artificial Intelligence (AI bots) …
- 1.3 Application-oriented chatbots.
