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Teamwork and organizational culture questions
- What are the qualities that make you a good team player? …
- How do you handle criticism? …
- How flexible are you in terms of scheduling?
Best 40 Help Desk and Desktop Support Interview Questions and Answers
What do you know about our products and company?
Ans. This inner interview question tests the interest of the candidate and the groundwork for the position. To address this inquiry, the up-and-comer needs to peruse the employment promotion and furthermore go through the site to become more acquainted with the subtleties.
It isnt compulsory to know all the determinations of the product yet the essential idea is fundamental with the goal that you score well in the interview contrasted with others.
What is BIOS?
BIOS is condensed as a Basic Input Output System and present in all PCs. The primary motivation behind the BIOS is that it guarantees that all the parts of the PC work together.
All insights about the equipment segments in the framework are contained in the BIOS. Special Software is another name offered to BIOS as it interfaces the primary equipment parts of the framework with the working framework. The blaze memory chip on the motherboard is the place where it is put away.
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Ans: In this case, the help desk associate’s main responsibility is to give a satisfactory solution to their customers, and if the customer is not yet solved, follow up the needs to be taken till their problem is not solved.
Ans: Solving problems face to face is completely different than handing them over the phone. To impress your interviewer you have to explain to them what are all the ability you have to solve the problems. You can also put an example of any previous incident where you have solved the customer issues on phone easily.
Ans: Here you need to use the defrag option to speed up the hardware drive and computers’ overall performance by optimizing the hard drives on windows.
Ans: The blue screen of death will display the stoop or fatal error message which indicates the windows have become unstable and stops immediately.
Ans: The network protocol which we are using here is that TCP/IP (transmission control protocol/ Internet protocol).
Ans: As a help desk analyst, I will take the following steps to remove the malware;
Ans: You can troubleshoot any DNS problem with the help of the nslooKp-query internet server interactively.
Ans: Here users can view any information about system events and application errors on windows with the help of Event viewer.
Ans: This is one more important question asked by the interviewer; here they test your man-management and inter-personal skills. Helpdesk staffs frequently encounter cases of irritated or upset customers and co-workers. However, in any situation, you should remain calm, and politely solve any kind of issues or queries.
Ans: DNS can be explained as a protocol that is responsible for providing the framework for web browsing. DNS is a computer network that offers the infrastructure which is necessary to browse the internet.
Ans: In Windows 7 you arent able to see any frequent updates, whereas Windows 10 is available with two major updates per year.
If you want to enrich your professional career and become a Service help desk analyst please go through this article. Learning this HKR’s frequently designed Service help desk analyst interview questions will help you to crack any type of complex interview. As per the recent research, the service help desk analyst has a market of about 15%, so there will be a huge demand for the help desk professions.
Do you have any experience in the technical support field?
On the off chance that you have any involvement with a similar field, you can specify and turn into an ideal candidate for the job. Make sure to talk pretty much all the encounters and feelings expertly and decidedly. Discuss your past work and the specialized perspectives that you have taken care of.
FAQ
What is a Tier 1 interview?
What are the 10 most common interview questions and answers?
- Tell me about yourself.
- What attracted you to our company?
- Tell me about your strengths.
- Tell me about your strengths.
- Where do you see yourself in five years?
- Tell me about a time where you encountered a business challenge?
What are the questions asked in 1st round of interview?
They are looking for a quick snapshot of who you are, how you would fit into their culture, and what qualifies you for the position. Provide what makes you, you, and how your background aligns with the position and company.
