“Show Your Cards” is one of Lyra’s core values. This means that we are honest in everything we do, from the moment someone thinks about applying for a job with us. We recognize that there’s been an explosion of telehealth opportunities in recent years for therapists. It’s tough to figure out how to get around all the companies in this field, and it’s not clear if you can trust the tech industry to understand how to provide mental health care in a way that is ethical, sensitive to different cultures, and effective for everyone who needs it. Lyra proudly has clinical leadership and expertise at every level, responsibly innovating how we deliver mental health care.
We understand that we can’t provide excellent mental health care unless we make big, planned, and ongoing investments in our therapists. The first is the choice we made years ago to offer full-time employment positions with benefits. Licensed mental health professionals should not be treated like they are gig economy workers. You deserve a workplace that’s committed to your well-being, sustainability, and ongoing professional development. We want you to be successful right away, so we live by our values and make our therapist interview process easy to understand. From beginning to end, here’s what you can expect from us.
Your first contact will be with a dedicated recruiter who will be your point of contact throughout the process. They will be available to answer all of your important questions about the job, the company, and what to expect from the job, as well as the specifics of pay and benefits. Our recruiters are former clinicians so they know the realities of what it means to provide direct care. For a lot of us in the mental health field, interacting with a recruiter might be brand new. Click here for a helpful breakdown of the key differences between a recruiter and a hiring manager.
A virtual meeting will be set up between you and your recruiter so they can learn more about your clinical background and experience and what you want to do next in your career. This is a chance to talk about what’s most important to you and how our program could help you reach your professional goals. Here are some highlights for what you can expect:
When you join Lyra, you become part of our strong learning community of other clinicians who are all committed to continuing to grow. To go along with your one-on-one time with your clinical manager, you can look forward to free, high-quality training events led by experts in the field, small group case discussions, and specialty group consultations.
Moving forward, your recruiter will schedule a remote video clinical interview with one of our clinical hiring managers. Our interview process is standardized. We use structured questions and clinical demonstrations to get a better idea of how you approach therapy and how well you fit with our program. This is your chance to show not only your clinical skills and interest in therapy, but also how your passion, values, and past work fit in with our mission. We only hire therapists who are committed to using evidence-based practices in a way that is sensitive to different cultures and who have managed a full caseload of individual psychotherapy cases on their own.
As your potential manager, we invite you to ask us the tough questions. Think ahead about what matters most to you in selecting your next role. What’s been missing from your previous jobs? What do you need to do well and be your best self while doing the difficult work we do with clients? What kind of support or community do you need, especially if you work from home? What do you need to know about our program to decide if it’s right for you? Feel free to ask about anything, from the logistics to the day-to-day rules to the workplace culture and more.
Congratulations! If you’ve made it this far, it means you’ve passed our thorough clinical screening process with the clinical hiring manager. We’d love to have you join our team. There will be another meeting with your recruiter to talk about how the interview process went, talk about pay and benefits, and answer any other questions you may have about the job, the program, or the job offer. This will also include a discussion about potential start dates. We’ve put together a full onboarding process to make sure you have all the basic skills and information you need to do well in this job.
We recognize your time is valuable. We’ve worked hard to make the hiring process as simple as possible. There aren’t a lot of interviews to go through, and no one is left wondering where they stand.
Thanks for taking the time to think about whether Lyra is the next step in your career.
Unlocking the Secrets to Success
A lot of people want to work at Lyra Health, which is a leader in the mental health care revolution. But navigating the interview process can be daunting. Do not worry, people who want to work in mental health; this complete guide will give you the information and tips you need to ace your Lyra Health interview.
Delving into the Depths of Lyra Health’s Interview Process
Lyra Health’s interview process typically begins with a phone screening or initial interview with a recruiter. This is your chance to make a strong first impression showcasing your passion for mental health care and highlighting your relevant skills and experiences.
Following the initial screening, you may be invited to a series of interviews with the hiring manager team members and potentially C-suite executives. These interviews may involve presentations, case studies, or role-play exercises, offering you the opportunity to demonstrate your problem-solving abilities and in-depth knowledge of the mental health field.
The entire process can take anywhere from a few weeks to over a month, with some candidates reporting a lack of feedback or communication during the process. However, by staying proactive and following up with the recruiter, you can demonstrate your continued interest and commitment.
Unveiling the Secrets of Lyra Health’s Interview Questions
Lyra Health’s interview questions are designed to assess your experience, skills, and cultural fit with the company Here are some of the most commonly asked questions, along with expert tips on how to answer them effectively
1. Describing Your Experience with Evidence-Based Treatment
Highlighting Your Expertise in Evidence-Based Practices
Lyra Health values treatment methods that have been shown to work, so it’s important to show that you have experience in this area. Talk about specific times when you used treatments that have been shown to work, like Cognitive Behavioral Therapy (CBT) or Dialectical Behavior Therapy (DBT), to help your clients get better. If you’re new to the field, stress how well you understand these approaches in theory and how eager you are to use them in your practice.
Example:
“All through my career, I’ve always used treatments that have been shown to work to get the best results for my clients.” For example, Cognitive Behavioral Therapy (CBT) is often what I use with clients who have anxiety disorders because it works so well. In one case, a client came in with severe social anxiety that was making their life very difficult. Through cognitive behavioral therapy (CBT), we worked together to find and challenge negative thought patterns. Eventually, their symptoms got a lot better over time. “.
2. Staying Current with the Latest Developments in Mental Health Care
Demonstrating Your Commitment to Continuous Learning
Staying abreast of the latest advancements in mental health care is essential for professionals in the field. Discuss how you regularly read relevant journals, attend industry conferences or webinars, engage in networking groups, or take additional coursework. Mention specific sources if possible. Emphasize that staying current with best practices ensures the highest level of care for patients.
Example:
“Staying current in the field of mental health care is crucial for effective practice. I regularly attend webinars, workshops, and conferences to keep abreast with the latest research findings, treatment methodologies, and best practices. For instance, recently, I attended a virtual conference on cognitive-behavioral therapy advancements where experts from around the world shared their insights and experiences.”
3. Strategies for Working with Resistant Clients
Navigating Resistance with Empathy and Skill
Therapeutic rapport and trust-building are key elements in helping clients who may be resistant or not fully engaged in their treatment process. Share instances where you’ve successfully managed such situations by building trust, employing active listening, and tailoring treatment plans to suit individual needs. Discuss how you would involve them in setting their recovery goals to encourage engagement and ownership of their healing process.
Example:
“When working with a client who is resistant to change or not fully engaging in their treatment process, I find it helpful to first understand the root cause of their resistance. This could be due to fear, lack of understanding, or even past experiences. By empathizing and validating their concerns, we can build trust and rapport which are crucial for progress.”
4. Handling Crisis Situations with Confidence
Demonstrating Crisis Management Expertise
In the mental health field, crisis situations can arise unexpectedly, and professionals must be prepared to handle them with skill, sensitivity, and appropriate action. Share your proven strategy for crisis management, which could involve staying calm, assessing the situation objectively, and reaching out to necessary support systems or resources. Discuss a past experience where you handled a crisis effectively, focusing on your decision-making process and the positive outcome that resulted from it.
Example:
“In a crisis situation, my first priority would be to ensure the immediate safety of the client. This could involve contacting emergency services if there’s an imminent threat or risk of harm. Concurrently, it’s crucial to maintain calm and composed communication with the client, providing reassurance while gathering necessary information about their current state.”
5. Leveraging Technology to Enhance Therapeutic Relationships
Embracing Technology for Improved Client Outcomes
Technology plays an increasingly important role in mental health care, and Lyra Health is at the forefront of this innovation. Discuss your experiences using video sessions or messaging to improve communication, accessibility, understanding, or provide convenience for clients. If you’re new to this, discuss how you would implement such tools in therapy, considering their benefits like flexibility and immediacy.
Example:
“In my practice, I’ve found that technology can significantly enhance the therapeutic relationship and improve client outcomes. For instance, I have utilized video sessions to provide therapy for clients who may not be able to attend in-person sessions due to distance or mobility issues. This has not only increased accessibility but also allowed me to maintain a consistent treatment schedule, which is crucial for effective therapy.”
6. Setting Goals and Measuring Progress in Blended Care Models
Mastering Goal Setting and Progress Tracking in Blended Care
Blended care models require a delicate balance of in-person and digital interventions to address clients’ mental health needs. Discuss your understanding of how to set realistic, measurable goals for clients, and how to track their progress throughout the treatment process. Highlight your commitment to regular progress evaluations and adjustments of the treatment plan as necessary. Mention any experience with data-driven tools or methodologies used for tracking client progress.
Example:
“In a blended care model, setting goals and measuring progress for clients is an iterative process that requires collaboration between the client, healthcare provider, and any other involved parties. The first step would be to establish clear, measurable, achievable, relevant, and time-bound (SMART) goals with the client, ensuring they are aligned with their personal objectives and treatment plan.”
7. Collaborating with Other Healthcare Professionals
Demonstrating Your Collaborative Spirit
Cross-disciplinary collaboration is essential for providing comprehensive and effective care to clients. Discuss your experience working with professionals from various disciplines, such as doctors or therapists, and how that led to improved patient outcomes. Emphasize your communication skills and willingness to learn from others. Show the interviewer that you understand the importance of interprofessional teamwork in providing comprehensive client care in the healthcare industry.
Example:
“Throughout my career, I’ve found that collaboration with other healthcare professionals is critical for providing comprehensive care to clients. One instance that stands out was when I worked closely with a team of psychiatrists, psychologists, and social workers in treating a patient with complex mental health issues.”
8. Maintaining Confidentiality and Ethical Boundaries in Remote Therapy
Upholding Confidentiality and Ethical Standards in Teletherapy
Protecting client confidentiality and maintaining ethical boundaries are integral aspects of remote therapy services. Discuss your understanding of the importance of adhering to professional guidelines and regulations, such as HIPAA, while providing remote care. Share examples where you had to enforce these regulations in past roles and how it benefited your clients. Finally, talk about steps taken to ensure security and privacy while providing remote services, like secure video platforms or encrypted communication tools.
Example:
“To ensure compliance with confidentiality regulations while providing remote therapy services, I would utilize secure and encrypted platforms that are HIPAA compliant for all communication and sessions. This includes video conferencing tools, messaging apps, and data storage systems.”
9. Adapting Your Communication Style to Diverse Clientele
Embracing Diversity and Effective Communication
Navigating diverse clientele is a key skill in any health-related field. Discuss your experiences interacting with clients from different backgrounds. Highlight a situation where you had to adjust your communication style – perhaps due to language barriers, cultural differences, or varying levels of understanding about the subject matter. Discuss how you effectively navigated this challenge by actively listening, showing empathy and patience, using clear and simple language or visual aids. Finally, share the positive outcome that resulted from adapting your approach.
Example:
“In my previous work, I dealt with a project that required me to interact with clients from different cultural backgrounds and varied levels of technical understanding. One client in particular was an older individual who wasn’t very tech-savvy. Recognizing this, I adjusted my communication style to be more patient, clear, and detailed, taking the time to explain complex concepts in simple terms.”
10. Organizing Your Caseload and Managing Time Efficiently
Mastering Caseload Management and Time Efficiency
Efficient caseload management is essential for professionals in the mental health field, as it directly impacts the quality of care provided to clients. Discuss your expertise in utilizing different productivity tools and methods. Talk about how you prioritize tasks, use calendars or project management softwares to track deadlines, and employ techniques like time blocking for efficiency. Highlight instances where your organizational skills led to successful case management, but also be honest if there’s room for improvement and express eagerness to adapt new strategies
Interested in a full-time teletherapist role at Lyra?
Laura Sciacca, PhD, is a licensed clinical psychologist and the director of clinical growth at Lyra Health. In this role, she leads efforts to hire more providers, puts in place programs that help the company grow, and makes sure that the therapy program at Lyra is of high quality. The master’s degree Laura has is in mental health counseling from Marist College. The doctoral degree Laura has is in clinical psychology from Palo Alto University. Her internship was at New York’s Hutchings Psychiatric Center, a state hospital, and her post-doctoral fellowship was at the County of Marin’s Behavioral Health and Recovery Services. She specializes in using practices that have been shown to work for adults with serious mental illness, substance use disorders that happen at the same time, and crisis risk assessment and intervention. She really wants to get rid of the stigma surrounding mental health and make it easier for historically underserved and marginalized groups to get high-quality services based on evidence.
My Favorite Things About Working With Lyra
Glimpse into a Career as a Mental Health Therapist with Lyra
FAQ
What questions do they ask in a mental health interview?
What is the interview process like at Lyra Health?
I interviewed at Lyra Health One recruitment call; one interview; referred to as an interview test; one hour in length; scripted question list. All in all very thorough and transparent with salary and compensation package It was the worst interview I’ve ever done.
How difficult is the interview process at Lyra?
Had 3 individual interviews and 1 group interview. While the interview process was average to mildly difficult, the overall representation of the staff composition was a red flag. Even though Lyra claims to value diversity, when you look at the overall makeup of the clinical supervisors, approximately 90% are women and 35% are people of color.
Do you like working at Lyra Health?
Lyra Health is a remarkable Company!! I did not like working at Lyra Health. I was a Blended Care Therapist that worked at Lyra Health. I felt that the caseload every week was high. If you don’t have at least 27 clients per week; you don’t get a bonus. There is a lot of pressure on data. If your client doesn’t improve; you don’t get a bonus.
Who does Lyra work with?
Lyra works with the best behavioral health care providers in the United States. Lyra works with the best behavioral health care providers in the United States. Open Menu Close Menu How We Work Member Experience Provider Experience Our Approach Methodology Care Options Our Network Benefits Consultants Our Impact Resources Resources Webinars
