10 Common Interview Questions to Prepare in Advance

Interview One Questions for a USAA Customer Service Representative in 2021

Does USAA offer a pension plan?

Yes, USAA provides a cash balance pension benefit at no cost to employees. USAA contributes 3% of an employee’s annual eligible earnings each year, up to IRS limits, that grows with interest credits. Employees are fully vested after completing three years of service.

Yes, USAA offers employees a competitive retirement savings plan as an easy way to save for their future. USAA matches each pre-tax and/or Roth contribution with $2 for every $1 contributed, up to 4% of eligible earnings each paycheck. In other words, if you put in 4%, USAA puts in 8%.

Do I need to be a veteran to get a job at USAA?

No, you don’t have to be a veteran to work at USAA.

We are proud of our diverse workforce. Equal Employment Opportunity is not just a matter of law or compliance — it’s the right thing to do.

Making employment decisions based upon merit, qualifications and abilities related to business needs are consistent with our core values of service, loyalty, honesty, and integrity. The military community USAA serves is stronger for its diversity, and so is our organization.

How do I get a job at USAA & Basic qualifications to work at USAA?

USAA has some basic requirements for employment with USAA; all candidates must:

  • Be at least 18 years of age
  • Have a high school diploma or GED
  • Be authorized to work in the United States
  • Applicants who accept a contingent offer of employment must satisfactorily meet all requirements of the comprehensive background check, which includes drug testing.
  • Complete an Employment Eligibility Verification I-9 form
  • Complete all job-related assessments
  • APPLY: USAA accepts applications through our online Career Center. You will have the opportunity to set up a logon ID, create a profile, submit your resume, apply for the positions that interest you and build a job search agent. We encourage you to apply for a specific position due to the high volume of job seeker profiles we receive daily
  • APPLICANT SCREENING: Only if a candidate meets the position’s qualifications, will you will be notified via email with instructions for any employment assessments that are required for the job. If received, you should complete the assessment prior to the next step in the process
  • INTERVIEWS: If you have received a follow up email and have completed all the assessments, you may be selected to continue in the process (not every candidate is selected for an interview). If selected, a member of the staffing team will contact you for an interview. The interview determines if you are considered to be a good match for a position, If so, we’ll schedule you for a formal interview with a member of the hiring team.
  • CANDIDATE SELECTION: After the formal interview, a hiring manager will review the feedback from interviewers and select an applicant for the position. Applicants who accept a contingent offer of employment must satisfactorily meet all requirements of the comprehensive background check.
  • What was your interview with USAA like?Your insights will help other jobseekers.

  • Business casual (e.g. dress slacks)48 %
  • Formal (business suit)45 %
  • Casual (t-shirt and jeans)5 %
  • They didn’t have a dress code2 %
  • Special outfit (e.g. protective gear)0 %
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